Terms & Conditions

TERMS & CONDITIONS

  1. Introduction

These Terms and Conditions govern the use of this website and the purchase of products through our online store.

By accessing our website and placing an order, you agree to be bound by these Terms and Conditions.

  1. Company Information

Seller Information

Cali obrt za usluge i trgovinu
Registered business address: Ulica Bjeliš 23, 35000 Slavonski Brod, Croatia
OIB (Croatian Personal Identification Number): 16320195097
IBAN: 0923400091160718848
Phone: +385 95 849 4507
Email: calikonoplja@gmail.com

  1. Products

We offer CBD products and related wellness items. All products are intended for lawful use only and are not intended to diagnose, treat, cure, or prevent any disease.

  1. Orders & Contract Formation

An order placed on our website constitutes an offer to purchase.

A contract is formed once we confirm your order via email.

We reserve the right to refuse or cancel orders in case of suspected fraud or stock issues.

    5. Prices & Payment

    All prices are displayed in euros (EUR). Any applicable taxes and delivery charges will be shown before the customer completes the order.

    Card Payments

    We accept online payments by credit and debit cards through CorvusPay, subject to the payment methods enabled for our online store.

    Accepted card brands: Visa, Mastercard, Maestro and Diners Club International.

    Card payments are processed through CorvusPay’s secure payment interface. Customers enter their payment card details in that interface. We do not store full payment card details on our website.

    Available payment methods and the total amount payable are displayed during checkout before the customer completes the order.

    1. Delivery

    We deliver within the EU.

    Delivery times vary depending on destination and are displayed during checkout.

    We are not responsible for delays caused by courier services or customs procedures.

    7. Complaints and Consumer Rights

    For complaints concerning an order, delivery, product or payment, customers may contact us by email at calikonoplja@gmail.com or by post at the following address:

    Cali obrt za usluge i trgovinu
    Ulica Bjeliš 23
    35000 Slavonski Brod
    Croatia

    Please include your order number and a clear description of the issue so that we can process your complaint efficiently.

    We will handle written consumer complaints in accordance with applicable consumer protection legislation. Where Croatian law applies, we will acknowledge receipt of a written complaint and respond within the statutory deadline.

    Consumers retain all mandatory rights under applicable consumer protection legislation, including their rights concerning faulty, damaged or non-conforming goods.

    8. Age Restriction

    You must be at least 18 years old to purchase from our website.

    By placing an order, you confirm that you meet this requirement.

    9.Returns & Refunds

    Please refer to our Refund Policy for detailed information regarding returns, refunds, and exchanges.

    10Liability

    We are not liable for improper use of products or misuse contrary to provided instructions.

    11.Governing Law

    These Terms are governed by the laws of the Republic of Croatia and applicable EU regulations.