{"id":21,"date":"2024-02-15T20:25:11","date_gmt":"2024-02-15T20:25:11","guid":{"rendered":"https:\/\/cali.hr\/?page_id=21"},"modified":"2026-10-09T18:05:18","modified_gmt":"2026-10-09T16:05:18","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/calishop.net\/en\/refund_returns\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"21\" class=\"elementor elementor-21\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32dc08dc e-flex e-con-boxed e-con e-parent\" data-id=\"32dc08dc\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14ca7ab6 elementor-widget elementor-widget-text-editor\" data-id=\"14ca7ab6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Refund and Right of Withdrawal Policy<\/h1>\n<p><strong>1. Right of Withdrawal<\/strong><\/p>\n<p>Consumers have the right to withdraw from a distance contract or a contract concluded away from the trader\u2019s business premises within fourteen (14) calendar days, without giving any reason, subject to the exceptions provided for by applicable law.<\/p>\n<p><strong>2. Withdrawal Period<\/strong><\/p>\n<p>The withdrawal period expires fourteen (14) calendar days from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.<\/p>\n<p>Where several goods ordered in a single order are delivered separately, the withdrawal period expires fourteen (14) calendar days from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the last item.<\/p>\n<p>To meet the withdrawal deadline, it is sufficient for the consumer to send the withdrawal notice before the withdrawal period expires. The consumer must be able to demonstrate that the notice was sent within the applicable period.<\/p>\n<p><strong>3. How to Exercise the Right of Withdrawal<\/strong><\/p>\n<p>To exercise the right of withdrawal, the consumer must inform the seller of their decision by making an unequivocal statement.<\/p>\n<p>The notice may be sent by email to <strong><a href=\"mailto:calikonoplja@gmail.com\">calikonoplja@gmail.com<\/a><\/strong> or by post to the seller\u2019s address stated below.<\/p>\n<p>The consumer may use any clear statement expressing their decision to withdraw from the contract. Using a standard withdrawal form is not mandatory.<\/p>\n<p><strong>4. Exceptions to the Right of Withdrawal<\/strong><\/p>\n<p>The right of withdrawal does not apply in the cases specified by applicable law, including:<\/p>\n<ul>\n<li>\n<p>Goods made to the consumer\u2019s specifications or clearly personalised.<\/p>\n<\/li>\n<li>\n<p>Goods liable to deteriorate or expire rapidly.<\/p>\n<\/li>\n<li>\n<p>Sealed goods that are not suitable for return for reasons of health protection or hygiene, where the seal has been removed after delivery.<\/p>\n<\/li>\n<\/ul>\n<p>These exceptions apply only where the relevant legal conditions are met.<\/p>\n<p><strong>5. Refunds<\/strong><\/p>\n<p>If the consumer validly withdraws from the contract, the seller will reimburse all payments received from the consumer, including the cost of standard delivery, without undue delay and no later than fourteen (14) calendar days from the day on which the seller is informed of the consumer\u2019s decision to withdraw.<\/p>\n<p>If the consumer expressly chose a delivery method more expensive than the least expensive standard delivery option offered by the seller, the seller is not required to reimburse the additional delivery costs.<\/p>\n<p>For sales contracts, the seller may withhold the refund until the returned goods have been received or the consumer has provided evidence of having sent the goods back, whichever occurs first, unless the seller has offered to collect the goods.<\/p>\n<p><strong>6. Refund Method<\/strong><\/p>\n<p>Refunds will be made using the same payment method that the consumer used for the original transaction, unless the consumer expressly agrees otherwise and provided that the consumer does not incur any fees as a result of the refund.<\/p>\n<p>No additional fees will be charged to the consumer for processing the refund.<\/p>\n<p><strong>7. Return of Goods<\/strong><\/p>\n<p>The consumer must send the goods back to the seller without undue delay and no later than fourteen (14) calendar days from the day on which the consumer informed the seller of their decision to withdraw from the contract.<\/p>\n<p>The deadline is met if the goods are dispatched before the fourteen-day period expires.<\/p>\n<p>Goods must be returned by post or another suitable shipping method to the address specified below.<\/p>\n<p><strong>8. Return Address and Condition of Goods<\/strong><\/p>\n<p>Returned goods should be sent, together with any accessories supplied with them and, where possible, their original packaging, to the following address:<\/p>\n<p><strong>Cali obrt za usluge i trgovinu<\/strong><br \/>Ulica Bjeli\u0161 23<br \/>35000 Slavonski Brod<br \/>Croatia<\/p>\n<p>The consumer may handle and inspect the goods to the extent necessary to establish their nature, characteristics and functioning, as they would be permitted to do in a physical shop. The consumer may be liable for any diminished value resulting from handling beyond what is necessary for such inspection, in accordance with applicable law.<\/p>\n<p><strong>9. Return Shipping Costs<\/strong><\/p>\n<p>The consumer bears the direct cost of returning the goods, provided that the consumer was informed of this obligation before placing the order and unless the seller has agreed to bear those costs.<\/p>\n<p>This policy does not affect any mandatory consumer rights under applicable law, including rights relating to faulty, damaged or incorrectly supplied goods.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Right of Withdrawal Policy 1. Right of Withdrawal Consumers have the right to withdraw from a distance contract or a contract concluded away from the trader\u2019s business premises within fourteen (14) calendar days, without giving any reason, subject to the exceptions provided for by applicable law. 2. Withdrawal Period The withdrawal period expires&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Povrat sredstava - CALI<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Povrat sredstava - CALI\" \/>\n<meta property=\"og:description\" content=\"Refund and Right of Withdrawal Policy 1. Right of Withdrawal Consumers have the right to withdraw from a distance contract or a contract concluded away from the trader\u2019s business premises within fourteen (14) calendar days, without giving any reason, subject to the exceptions provided for by applicable law. 2. 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