Dostava

Shipping & Delivery

1. Shipping

We currently offer shipping to destinations within the European Union.

Orders are usually processed within 1–4 business days after payment has been confirmed.

2. Delivery Times

Estimated delivery times are as follows:

European Union: approximately 4–10 business days after dispatch.

These delivery times are estimates and may vary depending on the destination, courier service, public holidays and other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will provide relevant information where possible.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your order.

The available delivery options and applicable shipping charges depend on the delivery destination and the order.

4. Right of Withdrawal — Returns

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without giving a reason, subject to the exceptions provided by applicable law.

To exercise this right, please notify us of your decision within the withdrawal period by emailing calikonoplja@gmail.com or by sending a written notice to:

Cali obrt za usluge i trgovinu
Ulica Bjeliš 23
35000 Slavonski Brod
Croatia

Please include your order number and a clear statement that you wish to withdraw from the purchase.

After notifying us of your decision, you must send the goods back without undue delay and no later than 14 calendar days from the date on which you informed us of your withdrawal.

You may inspect the goods to the extent reasonably necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.

The right of withdrawal is subject to the exceptions established by applicable law. An exception may apply to certain sealed goods that are unsuitable for return for health protection or hygiene reasons if they have been unsealed after delivery, where the legal conditions for that exception are met. Whether an exception applies depends on the product and the applicable law; opened products are not automatically excluded from return in every case.

5. Return Shipping Costs

Unless we have agreed otherwise or applicable law provides otherwise, consumers exercising the right of withdrawal are responsible for the direct cost of returning the goods, provided they were informed of this obligation before completing their purchase.

If goods are faulty, damaged or do not conform to the order, the applicable statutory consumer rights apply. Consumers will not be charged return costs that the law requires the seller to bear.

Please contact us before sending a return so that we can provide the appropriate instructions.

6. Refunds

If you validly withdraw from your purchase, we will reimburse the payments received, including the cost of the least expensive standard delivery option offered, where applicable. Additional delivery costs resulting from choosing a more expensive delivery option may not be refundable.

Refunds will be made without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw. Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise and no additional fees are incurred as a result.

The time required for the refund to appear in your account may depend on your bank or payment provider.

7. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us at calikonoplja@gmail.com and include:

Your order number.
A description of the issue.
Photographs of the product or packaging, where appropriate.

Please contact us as soon as reasonably possible so that we can assess the issue and explain the next steps.

Your statutory consumer rights concerning faulty, damaged or non-conforming goods remain unaffected. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.