1. Introduction
This Privacy & Data Protection Policy explains how we collect, process, and protect your personal data when you use our website and purchase our products.
We are committed to protecting your privacy and handling your data in a transparent and secure manner in accordance with the General Data Protection Regulation (EU 2016/679 – GDPR).
2. Data Controller
Cali obrt za usluge i trgovinu
Ulica Bjeliš 23, 35000 Slavonski Brod, Croatia
Email: calikonoplja@gmail.com
Website: www.cali.hr
3. Personal Data We Collect
We may collect and process the following data:
Full name / company name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via third-party payment providers)
Order history and purchase details
IP address and browser information
Customer support inquiries
4. Purpose of Data Processing
We use your data for:
Processing and fulfilling orders
Delivering products
Providing customer support
Sending order confirmations and updates
Managing payments and accounting obligations
Improving our website and services
Preventing fraud and misuse
Legal and regulatory compliance
5. Legal Basis for Processing
We process your data based on:
Contract performance (order fulfilment)
Legal obligations (tax and accounting laws)
Legitimate interest (fraud prevention, service improvement)
Consent (marketing communications and newsletter, if subscribed)
6. Data Sharing
We do not sell your personal data.
We may share data only with trusted third parties necessary for business operations:
Payment processors (e.g. Stripe, PayPal)
Shipping and logistics providers
Accounting and legal services
IT and hosting providers
Analytics providers (e.g. Google Analytics)
7. International Data Transfers
Some service providers (such as Google or Meta) may process data outside the EU/EEA. In such cases, data is protected using appropriate safeguards such as Standard Contractual Clauses (SCCs) in accordance with GDPR requirements.
8. Data Retention
We retain your personal data only as long as necessary for:
Order processing and contract fulfillment
Legal tax and accounting obligations (typically 7 years)
Customer support and dispute resolution
After this period, data is securely deleted.
9. Cookies
Our website uses cookies to:
Ensure website functionality
Improve user experience
Analyze traffic and performance
Support marketing activities
You can manage or disable cookies in your browser settings at any time.
10. Newsletter & Marketing
If you subscribe to our newsletter, we will use your email address to send updates and promotional content.
You may unsubscribe at any time via email or by contacting us at: calikonoplja@gmail.com
11. Your Rights Under GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact us at: calikonoplja@gmail.com
12. Data Security
We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
13. External Services
We use trusted third-party services such as:
Payment processors
Shipping providers
Google Analytics and similar tools
IT and marketing service providers
These providers process data according to their own privacy policies and GDPR requirements.
14. Contact
For any questions regarding this Privacy Policy, contact us at:
Email: calikonoplja@gmail.com
Address: Ulica Bjeliš 23, 35000 Slavonski Brod, Croatia
15. Complaints
You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.